AbilTo

Below are answers to some of the most frequently asked questions from prospective providers . If you don’t find your question here, please contact us and ask.

General Information

What is telemedicine?

Is telemedicine legal?

Is video-chat therapy effective?

How are AbilTo programs delivered?

What is the difference between a therapist and a behavioral coach?

What are the qualifications of the therapists and behavioral coaches?

What kind of therapy does AbilTo use?

What are AbilTo’s current program offerings?

How do I apply to be an AbilTo therapist or behavioral coach?

Providing Service

What is compensation for an AbilTo provider?

How are AbilTo providers trained?

What happens if a client fails to attend a scheduled session?

What happens when a client fails to complete his/her program?

How long is a client session?

Do I have to work a minimum number of hours per week?

What should I do if I need to cancel/reschedule a client session?

Being an AbilTo Provider is Easy

AbilTo Provider Code of Conduct

This Code of Conduct defines the ethical standards and practices to which our providers – coaches, licensed clinical social workers and psychologists – are expected to adhere when servicing AbilTo clients.

1. Guiding Ethics
   1. Providers will always strive to respect and promote the well being of clients.
   2. Coaches will familiarize themselves with the American Counseling Association (ACA) Code of Ethics.
   3. Licensed clinical social workers will adhere to the National Association of Social Workers (NASW) Code of Ethics.
   4. Psychologists will adhere to the American Psychological Association (APA) Code of Ethics.
2. Representations and Informed Consent
   1. A provider will provide services and represent himself/herself as competent only within the limits of his or her formal professional education and training, licensure designations and provisions, professional certification(s), and other broadly recognized and relevant professional training and experience.
   2. Upon request, a licensed clinical social worker or psychologist will provide a client with qualifications, diplomas, and certificates applicable to the provisioning of AbilTo service.
   3. Providers will accurately inform clients of the potential benefits, limitations, and risks associated with services that are delivered via electronic media (such as computer and telephone).
3. Provider – Client Relationships
   1. For the duration of service, providers will limit their client interactions to an appropriate professional context and avoid entering into potentially harmful, multiple-role relationships.
   2. Providers will communicate with clients via AbilTo provisioned services, including but not limited to video chat, email, messaging, document sharing and other forms of information exchange. Alternate means should only be used when access to the AbilTo platform is unavailable or inappropriate.
   3. Except in cases where the AbilTo platform is unavailable or inappropriate, providers will refrain from connecting with clients via social networking websites, personal email, message boards and other related means of communications.
4. Confidentiality
   1. Providers will meet with clients from a private and secure environment and discuss with them the relevant limits of confidentiality.
   2. Providers will keep all material from treatment with clients confidential, except as required to provide AbilTo’s services or when disclosure is compelled by ethical guidelines or legal requirements.
5. Professional Presentation
   1. Providers will dress in business or business casual attire.
   2. Providers’ environments will be private, well lit, quiet and free of excess clutter. Within a client’s field of view, artwork or decorations should be appropriate for a professional work environment. Pictures, images, icons, symbols and other representations of a personal, political or religious nature should be removed from view.
6. Role of Culture
   1. Providers should understand culture and its affect on human behavior and society, recognize the strengths that exist in all cultures, and incorporate cultural factors into appropriate client care.
   2. Providers will not discriminate, exhibit bias toward, or make clinical decisions solely on the basis of religion, race, creed, gender, gender identification, sexual orientation, political affiliation, socioeconomic status, or veteran status.
7. Termination of Services
   1. Licensed clinical social workers or psychologists may terminate professional relationships with clients if AbilTo’s services are no longer appropriate.
   2. Licensed clinical social workers and psychologists will take reasonable steps, as needed, to assist terminated clients who are still in need of services to make appropriate alternative arrangements.
   3. Except in an emergency situation, licensed clinical social workers and psychologists will consult with AbilTo management prior to terminating a client relationship.
8. Review
   1. Providers recognize the authority of AbilTo management to review reports of misconduct and agree to cooperate fully with investigations regarding any breach of this Code of Conduct.
   2. Providers acknowledge that AbilTo management can suspend or terminate a provider’s consultant agreement for any violation of any of this Code of Conduct.